Shipping Policy

Most orders are shipped within 25 business days (Monday to Friday, excluding public holidays). Once shipped, delivery typically takes 2 to 6 days. Please note that delays may occur during public holidays or due to unforeseen circumstances. However, we strive to ensure timely deliveries for all our customers.

Once an order is confirmed, it cannot be canceled. If you need to make changes, you can reach out to us within 48 hours of placing your order. Under special circumstances, we may be able to accommodate your request, but final decisions rest with us. Please remember, variations of up to 10% in colour and finish are part of the charm of our handmade rugs and are not considered defects. Each piece is unique and crafted with care.

For custom orders placed via WhatsApp or Instagram, we will confirm the shipment before dispatching. If there are any pending payments, you will have 30 days from the date of our first update to clear the balance. After this period, the order will be considered canceled without any refunds for advances (if any).

Please note that custom orders are not eligible for credit shipments.